Account Checks

Why Does Supabet Casino Ask for My Documents?

Every licensed casino must confirm who it pays, so Supabet Casino checks your details and usually needs around 49 hours.

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Licensed & regulatedAnjouan Offshore Finance Authority (ALSI-674651). Audited by eCOGRA, iTech Labs, BMM Testlabs

No Surprises

Everything the Check Covers

Most players worry it drags on, so here is who checks and how long it takes.

Who checks

Supabet Casino LLC

License

Anjouan Offshore Finance Authority, ALSI-674651

How long

49 hours

When required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

At the Upload

Four Steps Through the Check

Supabet Casino reads each file by hand, so clean copies keep the queue short.

The Upload Screen

Sign in and open the documents area of your account, where each requested item sits with its own upload box and a short note on what it must show.

Whole Page, Not a Corner

Photograph the whole ID card or passport page in daylight, keeping all four corners inside the frame and every digit readable rather than cropped or gleaming.

Matching the Name on File

Show the card or account you paid with, matching the name on your identity document, so reviewers can tie the deposit back to you without asking twice.

Will It Take Long?

Once the files land, the team reviews them and replies within about 49 hours; watch your inbox for a short note if one copy needs a second try.

At the Upload Box

Which Papers Does the Casino Check?

By the end you will know which copy to send and what each one has to show.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull page, all corners, clear text

Proof of address

ConfirmsWhere you live now

Must showYour name and address, dated recently

Payment method confirmation

ConfirmsThe account or card you used

Must showHolder name and last digits

Get It Right the Second Time

A Current Paper Trail. A licence or bill past its expiry date proves nothing about today, so the reviewer cannot treat it as current evidence. Request a fresh copy from the issuer Check the expiry corner before you upload

Cropped Edges and Glare. Text that blurs at the edges or loses a corner leaves nothing to read, and a half-shown paper cannot be matched. Lay the paper flat under good light Fit all four corners inside the frame

When the Scan Looks Retouched. Software that alters contrast or trims a border breaks the link to the original, so screen grabs and edited scans fall away. Send the untouched file from the source Photograph the paper rather than screenshotting

When the Casino Asks About the Money

Because Supabet Casino LLC holds its licence from the Anjouan Offshore Finance Authority, number ALSI-674651, the operator must know the origin of the money that passes through it. The question is routine housekeeping against money laundering, not a suspicion aimed at you.

At that point, the reviewer may ask for one or more of the following.

Recent payslips from your employer
Bank statements showing incoming salary
A recent tax notice of assessment
Sale contract for a large asset
Pension or dividend payment records

No Surprise Requests

Know When the Check Arrives

Read this before your first payout, or the day a request lands and the reason is not obvious.

New Method, New Check

A card or wallet that has not been seen on the account needs an owner, so the reviewer matches the name on it against yours.

Expect a Second Look

Sums far above the player's ordinary pattern raise a question the licence requires an answer to, and payslips or bank records usually settle it.

When the Limit Goes Up

A higher ceiling asks the operator to accept more risk from one player, so proof that the money is yours is requested alongside the change.

The First Cash-Out Gate

Under the licence, verification is complete at the latest before the first payout leaves, and identity, address and payment proof are the papers checked.

Straight Answers Now

Answers That Get You Unstuck

Clearing up the worry that the check sits somewhere with no update.

How long until the check clears and I can see the result?+

A routine review is settled within 49 hours of your documents arriving. That window counts from the moment the last file lands, not from when you first opened the tab. Nothing else is needed from you while it runs, and the outcome appears on the same tab.

Do I have to be checked before my first withdrawal?+

Yes. Identity confirmation is a condition of the licence and must be complete before your first payout leaves. Opening an account or a first deposit can also bring a request for papers, so the casino may ask well before you think about withdrawing.

Can I photograph the papers with my phone instead?+

Yes, a phone shot works as long as the whole page is inside the frame and the print stays sharp. Daylight and a steady surface beat a lamp at night, because glare hides the corners of a card. Upload straight from the device rather than sending the image to yourself first.

What should I do if a document is turned down?+

A refused file usually comes back with a short note naming the cause, such as a cut edge or unreadable date. Take a fresh shot of the whole page in better light and send it to [email protected]. One clear replacement normally closes the point.

Which regulator stands behind Supabet Casino?+

The licence sits with the Anjouan Offshore Finance Authority, the regulator of the Anjouan Offshore Finance Authority framework, under licence number ALSI-674651. Supabet Casino LLC, company number 715146 (Anjouan), holds it from Hombo Road, Mutsamudu. That authority obliges the checks described here.

My surname has changed since the papers were issued, what now?+

When a name differs from the one on your account, send the document that records the change, alongside the identification itself. Matched names keep the review moving in one pass. Let the verification desk know first so the two files are read together.