Supabet Casino Support Desk

Before You Wait: Contact Supabet Casino

Reach live chat, e-mail or phone support, available around the clock, and a real person answers in minutes rather than days.

Contact Support Now Licensed. Audited. Established 2016

Paid today

811,830 A$

3,751 Players in lobby

Licensed & regulatedAnjouan Offshore Finance Authority (ALSI-674651). Audited by eCOGRA, iTech Labs, BMM Testlabs

Fast payoutsA$53M paid weekly. Average withdrawal cleared in 21 minutes, up to A$21,000 per transaction

Data protection256-bit TLS encryption. Independently certified by SIQ alternative dispute resolution

Something Is Stuck

From Waiting to Answered in Four Minutes

Every channel below runs around the clock, in line with how this casino handles player queries.

Live Chat Answer

Best for anything you want settled while you are still at the screen: a stuck withdrawal, a bonus that did not land, a login that will not clear. Median first reply is four minutes, every hour of the day.

Open Chat

Written Record Later

Best for documents, statements and anything with an attachment. Write to [email protected] and expect a reply in about six hours; the thread keeps the full history if the case takes longer.

Write Us

Direct Phone Support

Best for a card problem or a payment you want talked through out loud. Call +61 2 8680 8474 (AEST) and you are typically speaking to someone in one minute, day or night.

Call Now

Local Details

Australian Players Get Sydney Hours and a Local Line

Australian players reach the same team on a Sydney number, under the supervision this casino operates with.

How to Reach

Australian phone+61 2 8680 8474

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-674651

Where to Get Help

Gambling problem helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

If the Casino Is No Longer the Fun Part

Gambling harm support in Australia sits with independent organisations, not with us. Each one below is separate from Supabet Casino, costs nothing and can be reached without telling us you called.

Gambling Help Online. Runs a free online counselling and self-help service for anyone in Australia worried about their betting.

Lifeline Australia. Staffs a crisis support line for Australians in distress, including money or gambling pressure.

BetStop National Self-Exclusion Register. Lets Australians block themselves from licensed online gambling operators through one national register.

Five Inboxes

Stop Guessing: Send It to the Right Inbox

One misdirected message is the usual reason a reply drags, so address each subject to the right inbox.

Account

General support and account help[email protected]

Document checks and KYC[email protected]

Payments

Deposits and withdrawals[email protected]

Other Matters

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Supabet Casino Hours

Waiting Times Before You Pick a Channel

All hours and typical reply speeds on one table, so you pick the channel that fits.

Live Chat

Chat hoursAvailable around the clock

Chat first reply4 minutes

Page time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 8680 8474

Phone wait1 minute

Four Steps Up

When Support Leaves Your Issue Open

Use this once a reply from support has not settled your issue.

Put the Date in Writing

Start with support and describe what happened in one message, with the date and the amounts. Attach the transaction reference rather than a screenshot of your balance.

Ask for the Case Number

Ask for a reference number for your complaint. Reply within six hours of your e-mail and you should have both a case number and a named handler.

A Manager's Second Look

Where the first answer misses the point, request a review by a manager. Chat and e-mail both carry the same reference, so the history travels with the case.

Your Right to Escalate

Should the review still leave the matter open, you may take it to the Anjouan Offshore Finance Authority, which licenses this casino under ALSI-674651. Send the same reference and details.

Who Runs This Site

The Company You Are Dealing With

After reading, you will know which company holds the licence and where to write.

The Company

Legal nameSupabet Casino LLC

Company number715146 (Anjouan)

AddressHombo Road, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-674651

Written Contact

Support e-mail[email protected]

Before You Ask

Supabet Casino Support, Unpacked

Worth a scan before you open chat, ring Sydney or send a message.

trustWhy does support want my data copied or erased?+

Written requests for a copy or deletion of personal data go to [email protected]. Requests are handled under the account's registered email, so send from that address. Some records are kept for licensing and payment rules even after an erasure request.

trustWhen do I have to prove which account is mine?+

Support identifies you by your registered email address, your full name and your date of birth. A password is never requested, by chat, phone or email. The person answering matches those details against the account before discussing anything on it.

trustCan I ask for help in Finnish or German?+

English, German, Finnish and Norwegian are all handled by the support team, around the clock. An Australian player gets an answer in English without wait, and other languages may take a little longer to reach the right person. State your language at the start of the chat.

trustWhat happens if my license question needs checking?+

Supabet Casino LLC holds licence ALSI-674651, issued by the Anjouan Offshore Finance Authority. The company number is 715146 (Anjouan) and the registered address is Hombo Road, Mutsamudu. Support can confirm those details, but the authority handles the licence itself.

trustWhere do I go if the first answer falls short?+

Ask the agent for the matter to be escalated, then put it in writing to [email protected] with any chat reference. An answer that still leaves you unsatisfied can be taken to the Anjouan Offshore Finance Authority, the body that issued licence ALSI-674651.

Fewer Replies When You Arrive Ready

The details below are the ones support reaches for first, so having them shortens the exchange.

Your registered e-mail address
The transaction or bonus reference
Screenshots of the error message
Amount and date of the payment
The device and browser you used